Wait Times and Queuing Theory Essay

Tags: public sector airport security healthcare improvement security tsa healthcare government law technology safety

Open, View, and/or
Download this Document

Total Length: 700 words ( 2 double-spaced pages)

Total Sources: 2

Page 1 of 2

Queuing Theory and Wait Times

Queuing, otherwise known as waiting in line, is something that most people feel they know how to do, yet struggle with in practice. Efficient queuing is critical for businesses. For airlines and other businesses which provide time-dependent services, queuing is necessary to ensure efficiency. For the Transportation Security Administration (TSA), queuing is also a matter of safety. To ensure all passengers are appropriately screened, the TSA must ensure that flyers are able to wait in an orderly line and receive appropriate direction. Yet when people are forced to wait in line, they are often angry and agitated. This is especially true in situations such as an airport in which passengers may be worried about missing flights or have gotten up very early in the morning, endured a hectic commute, or face other pressures regarding their flight. Waiting in line is yet another inconvenience.

The fact that TSA officials are a representative of a public agency is an added responsibility. If people are treated poorly by TSA officials, this reflects poorly upon public servants and the government agency the officials serve. It may also make otherwise law-abiding citizens think worse of their government and be less compliant in the future with security regulations, including queuing for searches.

Stuck Writing Your "Wait Times and Queuing Theory" Essay?

View All Our Example Wait Times and Queuing Theory Essay

Have A Custom Example Essay Written

Moving lines quickly and making the experience a positive one is important. This underlines the psychological dimension of queueing and expediting queuing that is only a factor when dealing with human beings.

As noted by Ferreira (et al. 2011), there are many ways in which inventory can be organized in terms of a queue, such as a first in and last out method, or a last in and first out method. In the case of human beings, efficiency is not always possible. Rather, fairness and perceptions of fairness are; for example, while it can be useful to expedite the passage of some individuals through a queue if they have additional security background checks, this must be weighed with the potential negative of the ire it tends to stir among those who are waiting. Still, even in other industries, there have been attempts to have different waiting and queueing times for people, based upon segmenting their status, as noted by the Institute for Healthcare Improvement (n.d.). For example, individuals with less lengthy appointments may have staggered appointments with those who are being seen for more intensive procedures.….....

Show More ⇣

     Open the full completed essay and source list


OR

     Order a one-of-a-kind custom essay on this topic


Resources

Ferreira, M. A. M., & Andrade, M., Filipe, J. A., Coelho, M. P. (2011). Statistical queuing theory with some applications. International Journal of Latest Trends in Finance & Economic Sciences, 1(4), 190-185.

Shortening waiting times: Six principles for improved access. (n.d.). Institute for Healthcare Improvement. Retrieved from: http://www.ihi.org/resources/Pages/ImprovementStories/ShorteningWaitingTimesSixPrin ciplesforImprovedAccess.aspx

sample essay writing service

Cite This Resource:

Latest APA Format (6th edition)

Copy Reference
"Wait Times And Queuing Theory" (2018, October 06) Retrieved April 18, 2024, from
https://www.aceyourpaper.com/essays/wait-times-queuing-theory-essay

Latest MLA Format (8th edition)

Copy Reference
"Wait Times And Queuing Theory" 06 October 2018. Web.18 April. 2024. <
https://www.aceyourpaper.com/essays/wait-times-queuing-theory-essay>

Latest Chicago Format (16th edition)

Copy Reference
"Wait Times And Queuing Theory", 06 October 2018, Accessed.18 April. 2024,
https://www.aceyourpaper.com/essays/wait-times-queuing-theory-essay
   

Open, View, and/or
Download this Document
order custom essay example