Total Length: 624 words ( 2 double-spaced pages)
Total Sources: 2
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References
Kapoulas, A. & Ratkovic, D. (2015, January 1). E-CRM dilemmas in developing markets: The case of a tourism company in Serbia. European Journal of Tourism Research, 9, 24-26.
Turban, E. (2012). Electronic commerce: A managerial and social networks perspective. New York: Pearson.
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